Aug. 23, 2014
Sensible call recording litigation
Recent California court decisions may make it more difficult for plaintiffs to bring lawsuits against businesses that record cellular and cordless telephone calls for quality assurance. By Edward D. Totino and Monica D. Scott
Recent decisions out of California federal and state courts may make it more difficult for plaintiffs to bring lawsuits against businesses that record cellular and cordless telephone calls for quality assurance. Plaintiffs have been bringing these actions under California Penal Code Section 632.7, which is part of California's Invasion of Privacy Act (CIPA), claiming that the calls are recorded without consent.
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