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Insurance

Jun. 25, 2011

Customer Complaints: An Unsettling Experience for Insurance Agents

Insurance agents need not expect the worst when subject to a customer complaint. By Mark B. Robinson of Michelman & Robinson LLP


By Mark B. Robinson


Receiving a letter from the Department of Insurance concerning a customer's complaint is truly an unsettling experience for insurance agents. The initial reaction for many agents is, "Did I do something wrong?", "Am I going to be investigated?" or "Will I lose my license?" Those concerns are generally unwarranted if the agent takes the time to thoroughly investigate the customer's complaint and provide a c...

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