Law Practice
Sep. 1, 2011
The conflicting pressures between profits and optimal client service
This time it isn't the consultants speaking out but the clients. By Edwin B. Reeser
Lawyers and industry consultants have wailed about the conflicting pressures between profits and optimal client service for years. Yet there has been little appreciable influence upon the rush by law firm leadership to adopt whatever changes in firm structure and operating procedures they thought would drive profits higher. How has the situation changed to warrant renewed discussion of the subject?
This time it isn't the consulta...
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