Labor/Employment
Nov. 18, 2011
Communication is key: working with disabled employees
The UPS case illustrates the importance of employers to engage in individualized discussions with employees. By Dulcinea Grantham and Kimberly L. Gee of Lozano Smith PC
The Fair Employment and Housing Commission (FEHC) ordered the United Parcel Service (UPS) to pay over $96,000 in damages after finding that UPS fired Eva Linda Mason because of her disability.
In 1998, Mason began working for UPS as an operations management specialist to handle customer calls and complaints on shipments. Over 75 percent of her time was spent on the telephone or the computer, while less than 25 p...
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