Ethics/Professional Responsibility
Oct. 31, 2015
When an unhappy client knocks...
What to do when a client wants you to replace their former counsel. By Louie Castoria
Louie H. Castoria
Partner
Kaufman, Dolowich & Voluck LLP
425 California St 21st Fl
San Francisco , CA 94104
Phone: (415) 926-7601
Fax: (415) 926-7601
Email: lcastoria@kdvlaw.com
UC Berkeley Boalt Hall
Louie is a mediator with CourtCall Online Dispute Resolution, a member of the Mediation Society, a mandatory settlement officer with the San Francisco County Superior Court, and an adjunct professor of law at Golden Gate University. He won his first U.S. Supreme Court on July 1, 2021.
He was a "problem client."
Almost from day two he had unreasonably high expectations, wanting immediate access to his lawyer by phone and email, without regard to court appearances in other cases or the lawyer's time off. The first signs of more serious trouble were when he stopped paying monthly invoices on time and started making subjective cuts in the bills when he did pay. Then he became distant - "unavailable" to discu...
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