Perspective
May 30, 2009
Time Is Money
Labor lawyer Amy Messigian wonders: Do employers owe on-call workers pay for their off-duty responsibilities?
Meet Caleb Jackson. Jackson works as a call center operator for a crisis intervention hotline. While on-duty call center operators field the calls, on occasion, a caller will ask to speak with a particular employee. For this purpose, off-duty employees are given a pager. If the pager goes off, which it may but frequently does not, the off-duty employee must respond within five minutes. Jackson estimates that over the past six months he ha...
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