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Perspective

Sep. 3, 2010

Learning to Interact with Pro Bono Clients: How Close Is Too Close

Fear not a personal connection with your clients. Empathy will drive you to go the extra mile for a client in need, by Mathew Sollett of Loyola Law School.

By Mathew Sollett

How do you represent your pro bono clients? Yes, you file pleadings and appeals; but how do you interact with them? How do you get to know them? How do you learn to tell their story?

Before I started law school, I worked as a housing organizer in New York City for four years. Older organizers often warned me to not get too close to my clients, to avoid wearing my heart on my sleeve. If I got too close, if I "took the w...

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