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Books

Nov. 2, 2009

For Resolution's Sake, Look at the Big Picture

Stewart Levine of Resolution Works portrays how two brothers, caught in a family business dispute, successfully reached an agreement.

CONFLICT RESOLUTION

By Stewart Levine

Sometimes new ways of doing things are not readily understood. They do not fit with the way our perceptual systems have been conditioned. We cannot see what we are not already expecting.

A classic illustration is the story Joel Barker tells about the watchmaking industry. Before quartz, the Swiss held about 95 percent of the market. In the early 1960s the Swiss R & D people presented their innovation, t...

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