Perspective
Jun. 8, 2009
Language Barriers
The ability to communicate comfortably and effectively will determine the success of your relationship, regardless of your legal expertise or skill as an attorney, writes Steven E. Peden.
Do your conversations with clients sometimes end up sounding like the punchline of a bad lawyer joke? "I just got your bill. What's this $100 fee for waking up and thinking about my case?" The most common client complaints include excessive and confusing bills, unclear explanations about pending matters and status, inaccurate cost estimates, lack of responsiveness and my favorite, negativity: "You never tell me what I...
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