Alternative Dispute Resolution
Sep. 30, 2008
For a Growing Number of Firms, Outsourcing Is an Attractive Option
When a call to a credit card company is answered by a worker in India, most consumers no longer bat an eye. Companies have long outsourced customer service and technical assistance to workers in faraway countries.
By Amanda Becker
Daily Journal Staff Writer
LOS ANGELES - When a call to a credit card company is answered by a worker in India, most consumers no longer bat an eye. Companies have long outsourced customer service and technical assistance to workers in faraway countries.
Now law firms, sensitive to the cost-cutting concerns that plague their corporate counterparts, are also eyeing sources of cheaper labor overseas.
The American Bar Association's ...
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