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Litigation

May 4, 2017

CEO: JAMS doesn't track complaints or compliments for its neutrals

Under cross examination in a trial over accusations that his company engaged in false advertising, JAMS president and CEO Christopher Poole testified Wednesday that the organization tracks revenue produced by alternate dispute resolution neutrals but does not log complaints or compliments about their work.

By Andy Serbe
Daily Journal Staff Writer

SAN DIEGO — Under cross-examination in a trial over accusations his company engaged in false advertising, JAMS President and CEO Christopher Poole testified Wednesday the organization tracks revenue produced by alternate dispute resolution neutrals but does not log complaints or compliments about their work.

While San Diego attorney Bryan C. Vess, who represents the plaintiff, Kevin Kinsell...

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