Health Care & Hospital Law,
Alternative Dispute Resolution
Jun. 13, 2025
Navigating Kaiser Permanente's arbitration process
When patients bring claims against Kaiser Permanente in California, they face a unique and complex arbitration system--one born of controversy, reshaped by reform and best navigated with strategic use of mediation.
When individuals suffer injury at the hands of medical professionals, they often seek restitution in court or through out-of-court settlements. But if their claims involve the Kaiser Permanente health care system, they will find themselves governed by an entirely different playbook.
Since the 1970s, Kaiser's California programs have mandated arbitration for any and all claims asserted against the company. Whether the case invo...
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