Signature Resolution
One of the first things Clifford L. Klein does at the beginning of a mediation session is try to establish a rapport or connection with each of the parties. It doesn’t have to be much.
“Whatever it may be, I try to connect in some way,” Klein said. “If the person’s from another country and I happened to have traveled to that country, that can be something.”
That approach worked for him on a recent Su... (continued)
