After 37 years mediating civil litigation, John Leo Wagner likes to say he has many tools in his satchel to reach resolutions. For instance, there's one he calls the Greedy Game and another named Tell Me Your Legend.
Early in a mediation, he might start out with old standbys like Ping-Pong and Bracketing and then switch to a newer variation he's been developing he's titled the Zipper. That, ideally, leads to Constructive Frustra... (continued)
