This is the property of the Daily Journal Corporation and fully protected by copyright. It is made available only to Daily Journal subscribers for personal or collaborative purposes and may not be distributed, reproduced, modified, stored or transferred without written permission. Please click "Reprint" to order presentation-ready copies to distribute to clients or use in commercial marketing materials or for permission to post on a website. and copyright (showing year of publication) at the bottom.
Subscribe to the Daily Journal for access to Daily Appellate Reports, Verdicts, Judicial Profiles and more...

Sep. 16, 2022

Service Oriented

Neutral Michael Maguire tries to provide an experience that makes lawyers want to hire him.

Read more about Michael P. Maguire...
Service Oriented
ADR Services, Inc.

ADR Services Inc. mediator Michael P. Maguire thinks of lawyers as customers.

“And I’m very much into customer service,” Maguire said. “They can choose from a lot of mediators, and I’m really pleased when someone chooses me and thinks I’m the right person to resolve their case. So I work hard to have them come back, and I’m hopeful that if the experience is pleasant – or at least not too unpleasant – they’ll bring me another cas... (continued)

To continue reading, please subscribe.
For only $95 a month (the price of 2 article purchases)
Receive unlimited article access and full access to our archives,
Daily Appellate Report, award winning columns, and our
Verdicts and Settlements.
Or
$795 for an entire year!

Already a subscriber?

Enewsletter Sign-up