Over the last two decades, insurance has become less of a safety net and more of a spider's web: sticky and complicated, designed to ensnare as much as to aid. Author Jay Feinman explores how these trends developed, how the government ought to fix the system, and what everyone else can do to protect themselves in his forthcoming book "Delay, Deny, Defend: Why Insurance Companies Don't Pay Claims and What You Can Do About It," to be published in...
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