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Perspective

Jul. 10, 2010

Online Dispute Resolution: Fact or Fiction

Online dispute resolution might be the new kid on the block but it touts certain benefits that outshine the traditional face-to-face mediation approach, says Alexander Polsky of JAMS.

By Alexander S. Polsky

Does anyone trust that which they cannot touch, taste, hear, sense or smell? Can anyone really believe that meaningful negotiations may be conducted in an online world? Is there a benefit to online ADR? These are just some of the questions currently being pondered by mediators, and the user of their services worldwide.

To be sure, there are online services that offer blind negotiations. You enter three numbers and so d...

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