FORUM COLUMN
By Lynn Duryee
At the end of an eye-popping class in effective communication skills, the instructor issued this challenge: For 30 days, practice listening once a day for five minutes; maintain an observation log, noting how it feels to make a conscientious effort to listen. Inspired by any improvement I could make with such modest effort (and thrilled by the promise of a new journal), I dashed out, purchased a col...
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