Alternative Dispute Resolution
Aug. 21, 2010
Knowing When It's Right
Michael J. Roberts, of ADR Services Inc., says settling tough construction, real estate and employment disputes requires flexibility, and timing is key.
Daily Journal Staff Writer
Timing is everything for Michael J. Roberts, a neutral with ADR Services Inc.
"In my business, the right answer at the wrong time is the wrong answer," Roberts said. "You need to negotiate in a way that you're not suggesting possible options until someone is ready to hear them from you."
He's spent more than 20 years adjusting his strategy to ...
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