We have all heard the axiom "people do business with the people they know, like and trust." Consequently, one of the most important activities in growing a practice is that of developing and maintaining healthy relationships. Ironically and notwithstanding the research that shows a ROI of $4 for every $1 spent developing "soft-skills," many law firms and schools are still missing the forest for the trees. In other words, they are still focusing o...
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