Back in 2008, international consultant Richard Susskind published a book that was bound to give a lot of law firm lawyers the jitters. It was called The End of Lawyers: Rethinking the Nature of Legal Services.
"[F]irms are being called upon to reduce their fees, to undertake work on a fixed fee rather than an hourly billing basis, and to be far more transparent in their dealings with clients," Susskind wrote. "Also, they are coming to be selected, more than o...
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