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Alternative Dispute Resolution

Aug. 25, 2017

Hearing aids: How listening settles cases

Something that a wise lawyer once told me: “The best quality in a lawyer is the ability to listen.”

Robert S. Mann

Neutral
ADR Services, Inc.

Email: rmann@adrservices.com

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Hearing aids: How listening settles cases
(Shutterstock)

In a recent issue of Foreign Affairs, one of the authors described the political climate in the United States as having two parties, each of which is deaf to the other party’s position. Sounds a lot like what often happens in mediation — two parties with diametrically opposed positions, each deaf to the arguments advanced by the other party. It also made me think about something that a wise lawyer once told me: “The best quality in a lawyer is the ability to listen.” ...

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