Class Action
Oct. 27, 2025
Consumers sue JustAnswer, claim hidden renewal fees, cancellation barriers
A new consumer class action accuses JustAnswer of deceptive automatic renewal practices, hidden fees, and obstructive cancellation tactics, seeking punitive damages and broad relief under state and federal consumer protection laws.
A putative consumer class launched a new lawsuit Friday against JustAnswer, accusing the premium live chat platform of deceiving consumers nationwide through hidden automatic renewal charges and purposefully obstructive cancellation practices.
Similar allegations about the San Francisco-based company's renewal practices include a 2022 $4.7 million settlement in San Diego Superior Court and a federal ruling this year that denied the company's bid to force arbitration in the...
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