Dec. 29, 2025
How consumer arbitrators balance fairness, efficiency and economy
Understanding the neutral's perspective can help practitioners achieve better outcomes.
Delton R. Henderson
Attorney
Law Office of Delton R. Henderson
Phone: (424) 285-8333
Email: delton@lawofficedrh.com
Consumer arbitration differs fundamentally from other forms of dispute resolution. The parties often arrive with vastly different levels of experience; one side may have navigated dozens of arbitrations while the other has never encountered the process before receiving a demand. This asymmetry of experience, more than concerns about bias or cost, represents the single biggest challenge consumer arbitr...
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